Question 1

What file formats are accepted?

Accepted Answer

We recommend saving as a .PDF. 
You may also send the file in the following types: Open Indesign files (or packaged), Open Illustrator files (or packaged), JPG, JPEG, EPS, and PNG.
Microsoft Word and Publisher will NOT be accepted.
To ensure high-res results, please confirm that images are 300 dpi and text is in vector format. This is to avoid any fuzzy edges or pixelation.

Question 2

What color mode should my files be? CMYK vs. RGB

Accepted Answer

To ensure color accuracy, files must be in CMYK. If your file is in RGB, please convert it to CMYK before sending. Please note that colors you see on your screen are not always the same colors you will see in print, as most images you see on screen are RGB and are not suitable for printing..

Question 3

DPI (Dots per inch)

Accepted Answer

A measurement of resolution of input, output and display devices. 300 dpi means that when printed, each square inch of your image will contain 90,000 pixels (dots), the higher the dpi (the more pixels per inch) the more crisp the printed image will be. Our electronic (digital files) have to have a resolution of at least 300 dpi. Anything less than that is considered as low resolution and may appear blurry when printed.

Question 4

Color Types

Accepted Answer

0:4 (0 over 4) - 1 sided full color on back envelope flap 4:4 (4 over 4) - 2 sided full color on front and on back 4:1 (4 over 1) - 2 sided full color on front, black on back 4:0 (4 over 0) - 1 sided full color on front 5:0 (5 over 0) - 1 sided full color on front - Front Mask5:1 (5 over 1) - 2 sided full color on front, black on back - Front Mask4:5 (4 over 5) - 2 sided full color on front and full color on back - Back Mask5:4 (5 over 4) - 2 sided full color on front and full color on back5:5 (5 over 5) - 2 sided full color on front and on back - Back Mask

Question 5

Head to Head / Head to Toe

Accepted Answer

Head to Head:Printing on the front and back of a sheet is setup so that the top of both sides is printed at the same end of the sheet. You would turn the sheet like the page of a book to read the reverse side. Head-to-Toe:Printing on the front and back of a sheet so that the tops of each side are printed at opposite ends from each other. The top of one side is opposite the bottom of the other. You would turn the sheet over from top to bottom to read the reverse side. Also referred to as head-to-tail or tumble.

Question 6

What are the requirements of an EDDM?

Accepted Answer

USPS® Every Door Direct Mail® (EDDM®) is an affordable targeted advertising technique that lets you map your marketing mail audience by age, income, or household size.
 
Artwork must be:
More than 11.5 inches long or more than 6 1/8 inches high (Note: If an 8 1/2 x 11 piece is folded in half, the final dimensions would not be a flat-sized piece.)
Not more than15 inches long or 12 inches high
For more details click here

Question 7

What is bleed and how should I set it up?

Accepted Answer

When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product. There must be a minimum extra of .125” (1/8”) of artwork on each side of the page in order for the print job to be cut.
Please keep all text and important images within a 0.2" margin inside the document.

Question 8

How should I set up a Spot UV job?

Accepted Answer

When creating a Spot UV job, you must include a Spot UV template file along with the regular print file. The Spot UV template file is used to show where the UV coating needs to be applied. For better quality we recommend creating mask files in vector based programs such as Illustrator. Please only use solid 100% K to indicate where you would like the UV. White will indicate no UV.

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